Limited Warranty: Apption Labs hereby warrants that the MEATER® wireless smart meat thermometer is free from defects in parts, materials and workmanship for a period of one (1) year if purchased in the USA and (2) years outside of the USA from the date of purchase. Should any repairs or servicing under this warranty be required by you during the limited warranty term, please contact the Customer Happiness Team at Apption Labs by email or mail for instructions on how to pack and ship your MEATER® wireless smart meat thermometer back to Apption Labs:
Do not send any parts of the MEATER® or the MEATER® wireless smart meat thermometer itself to Apption Labs without obtaining a Return Merchandise Authorization (RMA) number and/or instructions.
All costs for shipping any parts of MEATER® or the MEATER® wireless smart meat thermometer itself to Apption Labs will be paid for by the Customer. All costs for return shipment of Customer products from Apption Labs to the same address the Customer’s product came from will be paid for by Apption Labs. Apption Labs require products to be returned before a replacement product may be issued.
Apption Labs may also offer an Advanced Replacement option: Once a holding fee is paid, a replacement product will be sent to the Customer along with a prepaid mailer to return the product in question. The holding fee may be partially or fully refunded after analysis of the product by the respective Apption Labs office.
This warranty is VOID if: a) the Product Safety instructions for proper usage of the Products are not followed; b) accidental damage occurred caused by the user or cooking apparatus; c) the MEATER® was used commercially; or d) if MEATER® has been tampered with.
Returns for refund are not accepted after 30 days from the date of purchase. Returned product(s) for refund must be unopened/unused and must accompany proof of purchase (e.g. receipt). Returns for refund will be subject to a 15% restocking fee. Shipping costs for returned product(s) to Apption Labs must be paid for by the User. If the merchandise qualifies for a refund, we will issue you a Return Merchandise Authorization (RMA) number and instructions on where to ship the product(s). Once the product(s) are received, inspected, and deemed returnable by Apption Labs the refund (less the 15% restocking fee) will be issued to the original payment method/platform/service. Unauthorized returns or returning a product to us that does not qualify for a refund risks forfeiture of product(s). We are not responsible for return shipments lost in transit. We are unable to issue refunds or accept returns for product(s) purchased from a retail or third party online store. Our Customer Happiness Team can only assist with purchases made through our online store, meater.com. For any questions or possible returns you have, please contact or return to the store where you originally made your purchase.