Support

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Instructional Videos

Introducing MEATER!

Introducing MEATER video

Get to know your MEATER

Get to know your MEATER video

How to pair the MEATER Probe

How to pair the MEATER probe video

Setting up a Guided Cook

Setting up a Guided Cook video

Setting up a Custom Cook

Setting up a Custom Cook video

Custom time based alerts

Custom time based alerts video

Custom temperature alerts

Custom temperature alerts video

Setting up MEATER Link

Setting up MEATER Link video

Safety Insertion Instructions

Safety Insertion Instructions video

Frequently Asked Questions

What happens when the internal temperature sensor reaches or exceeds the stated 212°F (100°C) maximum specification?

Safety has been our #1 priority from day 1!

The sensor maximum temperature of 212°F (100°C) is based on practical cooking temperatures. We designed and chose components for the MEATER probe that can withstand temperatures higher than 212°F (100°C) to allow your smoked meats to hold @ 205°F (96°C). Should at any point, the MEATER probe begin to reach its true maximum temperature, the MEATER app will warn the user and send notifications to all connected smartphones and MEATER Block (if you have one).

Also remember, your meat is completely ruined when it goes beyond 212°F (100°C). It means there is no moisture left at all. It is actually very difficult to do this as temperature tends to stall before the meat becomes completely dry and the temperature starts to rise again.

What happens when the ambient temperature sensor reaches or exceeds the stated 527°F (275°C) maximum specification? Can the probe handle higher temperatures such as flare-ups?

Like the internal temperature sensor, the components used for the ambient temperature sensor can withstand temperatures higher than what is stated for safety reasons. One of the motivations behind MEATER was when we accidentally burned the wires of current solutions due to flare ups!

The shaft of the MEATER probe is made of stainless steel and the handle is made of ceramic that can withstand very high temperatures. We ensure high heat searing of your steaks will not be a problem.

And if you are worried about your meat, you can set a MEATER app notification if the ambient sensor detects a significant change in temperature (e.g. flare-up, etc.).

What is the max temperature limit of the internal sensor?

212°F (100°C).

What is the max temperature limit of the ambient sensor?

527°F (275°C).

Aren't BBQ grills, smokers, and ovens essentially "Faraday Cages" that prevent RF signal transmission?

In theory, a Faraday Cage will block RF signals from entering and exiting the cage. The good news is that BBQ grills, smokers, and ovens are not built or designed to be Faraday Cages.

A good Faraday Cage has no gaps, slots, and holes; Are usually made of thick conductive material and designed with as little individual parts/pieces as possible (i.e. every joining edge or corner between materials are spot welded, etc.).

In reality BBQ grills, smokers, and ovens are anything but a Faraday Cage. They have plenty of large air vents and gaps. If air and smoke can enter or exit your BBQ grill, smoker, and oven, then it’ll be easy for 2.4GHz radio frequency to enter and exit through the same gaps and holes.

One way to test is to place a Bluetooth enabled device (such as a speaker) inside your grill and test its connection with your smartphone.

Does the MEATER app support °C/°F temperature scale?

Yes! The MEATER app will automatically set the correct temperature scale based on your geographic region. But you can also change it to your preference in the settings menu.

Can MEATER be used in microwaves?

NO! Please do not use MEATER when microwaving as it will damage the appliance and product.

What is the warranty for the MEATER product?

MEATER will come with a 1 year limited warranty.

Can you select a custom target temperature?

Yes! In both the “Guided Cook” and “Custom Cook” you can manually select a target temperature. Additionally, you can customize alerts based on the rise and/or fall of the internal and/or ambient temperatures.

What happens when you lose connection to the MEATER probe?

The MEATER app will alert you if a connection drops. When you are back in range, it will automatically reconnect and update the MEATER app with the latest information. We recommend the MEATER Block if you need extended wireless range.

How do I clean the MEATER probe? Is it dishwasher safe?

The MEATER probe was designed to be water resistant, so you don't need to worry about spills. However, we do not advise putting your probe in the dishwasher. Instead, we recommend that you clean MEATER probes by hand, scrubbing it under running water the same way you would a kitchen knife.

Pay special attention to the flat metal square of the ambient tip of the probe when cleaning. This is the charging contact, and must be kept free of oils, soot, food and layers of grime in order for the device to charge. Last but not least, make sure the MEATER probe is completely dry before charging.

Can MEATER be used on the Windows platform?

We are considering increasing compatibility to the Windows platform for future generations of MEATER.

Can I use MEATER with my Amazon Kindle?

We are considering increasing compatibility to include Amazon Kindles.

What version of iOS is supported by the MEATER app?

MEATER supports iOS 9.3 and higher. It is compatible with the iPhone, iPad and iPod touch.

What batteries do I need to charge the MEATER probe?

MEATER uses 1x AAA battery. MEATER Block uses 4x AA batteries.

How long is the lifecycle of the probe's battery?

1000+ cycles/usages.

Can MEATER be used in deep frying?

Nope, sorry! MEATER is not designed to be submerged in liquids.

Can MEATER be used in steam cooking?

Yes. MEATER is water resistant (not waterproof) and should work as long as it is not immersed in liquids.

I just smoked some delicious meat and now MEATER is covered in soot. Is it ok to use?

Yes. Please hand-wash and clean with soapy water to remove the soot and dry completely before placing it back in the charger. Yum... smoked meats... TFTI.

What plug adapter do the chargers use?

None. MEATER uses 1x AAA battery and MEATER Block uses 4x AA batteries. Batteries are included.

Is the battery inside the probe replaceable?

No. Only tiny tiny tiny Apption Labs minions can access the inside of the probe to replace the battery.

What is MEATER Link?

MEATER Link is a built-in app feature that extends your wireless range from Bluetooth to your WiFi network. It is not a hardware add-on. A second smart device (e.g. smartphone, tablet) compatible with the MEATER app is required for usage.

Can I use MEATER in sous vide cooking?

Currently, we do not recommend using MEATER in sous vide cooking. MEATER is water resistant, but not waterproof. It is not designed to be immersed in liquids and there is a possibility the juices from the food may enter and damage the probe.

How can I increase my Bluetooth range?

Here are some tips to increase your Bluetooth range:

  • Prop/stand your smart device up (or place it in a dock.) This will yield better results than laying the smart device flat on a table or keeping it inside your pocket.
  • The RF signal of the MEATER probe radiates from the sides of the antenna, not at the tip. Place your smart device in the direction of the wireless signal.
  • Make sure the MEATER probe antenna tip is at least 2 inches (5cm) away from the wall of your grill, smoker, or oven.
  • Use MEATER Link or MEATER Cloud.
  • Try to avoid resting your phone or tablet on a metal surface.
  • If you're using tinfoil, make sure to poke a hole for the MEATER probe to pass through.
  • Place your smart phone in the transmission pattern outlined below.
Diagram showing MEATER probe RF transmission pattern
Can I use MEATER in a pressure cooker?

We do not recommend using MEATER in a pressure cooker. The pressurized environment may force moisture into the probe and damage it.

How long does the probe last on a full charge?

A fully charged probe will last over 24 hours. Feel free to take a nap.

What does the green LED light on the front of the charger indicate?

The button on the front of the charger is a battery check. If the LED lights green, your battery is A-OK. If it does not light, you'll need to replace the battery in the back. Please properly dispose your batteries!

Is there a way to check how much battery life of the probe?

Currently, you won't be able to check the battery life, but you'll get a warning if you are starting a cook at less than 50%. At less than 20% battery life, it will have a low battery display.

How long does it take to charge a drained probe?

2 hours to boost it back up to 80%.

I'm an Android user. How come I need to turn on Location Services to use the MEATER app?

Android's system is designed that in order to discover Bluetooth devices nearby, Location Services must be enabled.

What is the return policy?

You can view our return policy Here

If the probes are left in the chargers long term without being used, will that shorten the life of the probes?

No, probe life will not shorten if it's left in the charger. The product is designed to be stored in the charger between uses, ready for use at any time.

It'd be cool if my oven can adjust the temperature based on the MEATER temperature readings. Is there an API that supports home automation?

Our current version of MEATER does not have an API, but we will consider it for future generations of MEATER for you tech junkies. :)

My ambient sensor just displays a '-', is it broken?

Not at all, the ambient sensor will only display a temperature as your meat begins to cook. Once the temperature drops to within 5c of the internal the value will be replaced with a '-' symbol.

Does MEATER Cloud require a WiFi connection?

Only at first. In order to discover probes for the first time you will need to be on the same WiFi network as the 'master' device (the one connected via Bluetooth), after this you can use mobile data or different wireless networks without a problem.

Help! I can't see my MEATER probes in the device list!

Don't panic, firstly make sure you have removed your probe from the charger before you attempt to scan for devices. If this isn't working check your charger, is the green led lighting up when you press the button? If no then it is time to change the battery!

The ambient temperature reading of the MEATER is wrong! It doesn’t match the temperature that I set my oven to or the readings of other wired thermometers that I plan to throw away. What’s up doc?

Most household ovens cannot stay locked at the set temperature. From our research we've found that most ovens will instead produce a rising sine curve temperature model, going above and below the “set” temperature repeatedly, to produce average heat equal to the “set” oven temperature.

Graph illustrating oven temperature behaviour

In addition to this, it is quite common for a MEATER probe to report a slightly lower ambient temperature than what your oven is displaying. There are multiple reasons for this, such as:

  • The cool air bubble. When cooking meat, the area directly around the meat surface will be affected by an invisible layer of “cooler” air. This air bubble can be thought of a mixture of the “cooler” temperature of the meat and the “hot” heat from your oven. The farther away the ambient sensor is located from the surface of the meat, the warmer the MEATER ambient reading will be.Also, the larger the meat, the larger the cool air bubble. Remember, we are measuring the actual heat your food is subject to and not necessarily what your oven is set to. Because in the end, not all ovens are made equal and we want to measure the actual heat around the meat that will help determine how long to cook your food. Diagram showing the cool air bubble around meat when cooking
  • Simple thermodynamics. A Small Oven + a Big Roast of Meat = Lower Ambient Temperature reading. If you're struggling to fit your meal in the oven, then you can assume your oven is going to struggle to heat it up.
  • Cold meat. If you're cooking meat that is frozen, or cooking a large, very cold but not quite frozen cut of meat, then you will find it takes time for MEATER to reach the ambient reading you are expecting. This is because the cold temperature travels along the MEATER probe and cools down the ambient sensor. The longer you cook your food, the less of an effect the cold will have.
  • Probe placement. This one is very important! If your probe is inserted too deep into a piece of meat, then ambient temperatures will be lower than expected (see cool air bubble above). Try to insert your MEATER halfway between the ambient tip of the probe and the insertion notch. We recommend to have the MEATER probe stick out at least 2” (5cm) from the surface of the meat for the best readings. Diagram showing optimal probe placement
  • Other things that could affect the temperature reading: the roasting pan, the glass container, the proximity of the ambient sensor to the walls, the “cold” spots of the oven, the size of the roast, etc. Keep in mind the ambient sensor measures the heat at its exact location.
My cook estimate was wrong, is my probe faulty?

We are constantly working hard to improve our cook estimating algorithms. The more data we gather the better it gets, unfortunately it's still not perfect, certain activities such as reverse searing or direct heat grilling can confuse the estimator, but don't worry we'll still tell you to take the food off the heat in time!

Do I need to plug my phone into a charger for a long cook?

We would certainly recommend doing so. If you opt to keep the screen on during a cook it is always a good idea to plug your phone into a charger as keeping the screen on can be quite a power intensive process.

What version of Android do you support?

We currently support anything from Android Lollipop (5.0) upwards! We also now have full support for Android tablets and high resolution devices too.

You state the probes have a 10-metre range from the probe to the app. When I am cooking I find that I can’t move my phone anywhere near that far from the oven/grill, is my probe defective?

Our 10-metre estimate is based on open air testing scenarios. In these scenarios, we have obtained ranges in excess of 100 metres, however a wide range of things can limit range, such as:

  • If your meat is particularly low to the floor in the oven you could try raising it up a shelf.
  • If you are using tinfoil, try piercing a hole in the tinfoil for your ambient antenna.
  • Try to make sure your phone isn’t laying on a metal surface, if possible place it in a phone stand.

If none of these work for you, you could always use an old phone to monitor the cooks and watch the progress on your main phone using Meater Link, or better yet upgrade to the MEATER Block and never have to worry about taking your phone too far from your oven/grill again!

Why doesn’t MEATER connect to my iPad2?

While the iPad2 fits the minimum MEATER iOS requirements of 9.3+, it does not have hardware support for Bluetooth Smart (also called Bluetooth Low Energy). This is the technology that allows devices to connect to MEATER probes. The good news an iPad2 can still be used for MEATER Link and MEATER Cloud, it just can't connect directly to the MEATER probe.

I have used my MEATER a few times and now it doesn't want to connect to the app (the app always shows “disconnected”). What can I do?

We have found that after use, the ambient tip (the square metal section) of the MEATER probe can have a layer of residue from cooking and is failing to make contact with the charger spring. This results in the probe slowly running out of battery whilst sitting in the charger.

Try scrubbing the ambient tip with the rough side of a sponge and some warm water, then giving it a chance to charge for at least 2 hours. Make sure the MEATER probe is completely dry before returning it to the charger. We recommend people do this after each cook, so that there are no nasty surprises when your guests are hungry for a juicy roast.

When I press the small button on the front of my charger no light comes on, is my charger working?

If no light comes on, there are a few methods of troubleshooting to work through:

  1. Make sure you push the button on your charger down all the way. The button may be slightly recessed, which can make it difficult to push in entirely. When pressed correctly, you should feel the button 'click'. When in doubt, push it in with a pen or needle so you can really be sure the issue is with the charger.
  2. Is the LED light still off when holding the button down? It’s highly unlikely, but if you have just received your MEATER, try replacing the AAA battery with a fresh one. Make sure to use the plastic tab to help pull the battery out of the bay. Realistically we don't anticipate chargers to run out of battery more than once every few years, but it is always worth checking.
  3. Are the battery negative and positive pins actually touching the battery? In rare cases both your charger and the battery are functioning correctly, but the battery in the charger is not making contact with the pins. To check if this is the case, simply remove the battery, push the two pins together gently (not too far) then replace the battery and try again.
I just received my MEATER and can't seem to connect to it, what am I doing wrong?

We've tried to make connecting to your MEATER probe as easy as possible. That being said, there are still a few things you need to know. If you haven't seen it already, we recommend you watch our video on connecting to your MEATER probe for the first time.

If the video linked above didn't help, then here are a few other things to try:

  • Ensure your device supports the MEATER app: iOS 9.3+ or Android 5.0+
  • Ensure your device supports Bluetooth 4.0+ (BLE)
  • Make sure your Bluetooth is turned ON.
  • If you're using an Android device, make sure your 'Location' setting is also enabled.
  • Does your charger display a green light when pressing the button on the front? Make sure you've removed the battery tag from the charger before attempting to charge your probe.

If none of the above help, then email us at support@apptionlabs.com and we can provide further support.

Can I see information from previous cooks with MEATER?

Indeed you can! On the MEATER Dashboard screen (the screen that lists all of your paired probes) you will be able to tap the previous cook icon at the bottom of the screen. Doing this will take you to your cooking history, where you can see all your previous cooks, graphs, and settings.

Image showing the location of the Cook History feature in the MEATER app

If you wish to repeat a cook that you have previously perfected, click on the MEATER probe you would like to use (from the MEATER Dashboard screen) tap “Set Up Cook”, tap the previous cook icon at the bottom, select the cook you would like to repeat, and tap “Repeat” located at the upper right corner of the screen.

What are the benefits of using MEATER Cloud?

The main benefit for MEATER Cloud is that it gives your MEATER a nearly infinite wireless range (as long as your smart device is connected to the internet.) The MEATER Cloud service also ensures that your cook data is stored in a secure cloud server that is tied to your MEATER account. This way you can store and review all your cooks, even if you switch smart devices. The stored data will also help you and our Apption Labs Support Team analyze your cooks so as to pinpoint issues and improve your MEATER cooking technique.

In addition to these benefits, we plan on adding many more user-focussed MEATER Cloud features in the near future, so be on the lookout!

My meat didn't come out at the doneness level I was expecting, what went wrong?

Here at Apption Labs our main goal is to ensure that briskets never burn and chicken breasts remain juicy and succulent. For this reason, it pains us deeply every time a steak goes rubbery or a turkey shrivels and dries.

If you have cooked with MEATER and the result was not to your liking, then here are a few tips that might help you achieve better results:

  • Probe placement is key: The internal temperature sensor in the MEATER probe is located roughly one third of the way up the probe (starting from the pointy end). It is important that this section of the probe is in the center of the thickest part of the meat you plan to cook.
    Diagram showing internal sensor placement in a MEATER probe
  • Searing: If you find that searing is causing your MEATER to give incorrect estimates that affect the outcome of the cook, try waiting until after searing is complete to insert your MEATER probe. Sear the meat as normal, be it with the direct heat of your grill or in a classy cast iron pan, then allow the meat to cool briefly before inserting your MEATER probe and setting up the cook.
  • Resting: When resting your meat after cooking, make sure that you remove the meat from its cooking container and place it on a room temperature cooling rack, chopping board, or plate. This will help prevent your cooks from rising above the target after your meat is removed from the oven.
When resting meat my cooks keep exceeding the target temperature, any advice?

When resting your meat after cooking, make sure that you remove the meat from its cooking container and place it on a room temperature cooling rack, chopping board or plate. This will help prevent your cooks from rising above the target after your meat is removed from the oven.

Why can't I use MEATER with my combo-oven?

Microwave Oven combinations can't be used with MEATER because they are constructed to restrict harmful microwaves from escaping. If microwaves cannot escape from the oven, then neither can the radio frequency waves used by Bluetooth. Also, microwaves and metal do not play well together, so if you accidentally use the Microwave feature, the probe (and you yourself) might be in for some trouble.

Where in the MEATER probe is the internal sensor?

The internal sensor is located about 1/3rd of the way up the probe from the tip.